Recordings are transferred directly to the customer’s S3 or Azure bucket for storage. The company also marked additional. A modern cloud contact center platform. 100% Uptime SLA. Talkdesk is more affordable than many Aircall competitors, offers industry-leading AI analytics, and provides high-level security via Talkdesk Guardian with HIPAA compliance, 30+ security certifications, and advanced threat detection. Standout Features. Freshdesk: Suitable for small businesses looking for a budget-friendly contact center solution. Talkdesk sets the bar as first CCaaS provider to achieve security certification for Business Cont. 5 out of 10 and more that 550 verified reviews, 96% of reviewers said they would purchase the Talkdesk cloud-based contact center platform again, 95% indicated their Talkdesk implementation went as expected, and 95% are happy with the product feature set. 5 million from its investors. To better support our. The impact of predictive dialers can be staggering. Discover new virtual functionality and state-of-the-art reporting and management that is not available with a traditional phone system. Talkdesk provides deep insights into real-time metrics and historical contact center trends so you know exactly where to take action. Our mission. Talkdesk Identity Voice Authentication Compliance FAQ Last Updated May 05, 2023 10:34 In the Talkdesk Identity™ app, Voice authentication keeps you in compliance with consumer protection laws and other regulatory requirements. This feature, when used in AI Launchpad, skips the definition of the ring group requirement or agent configuration. S. The filter “When” on Search and Dashboard has a new “Today” time frame option. The Desktop version is the Talkdesk. Case API - allows the retrieval and management of cases in a Talkdesk instance, making it easy to handle complex customer service interactions. Agents can also click-to-call within Epic for more efficient. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer [email protected] - When a call is initiated, either an inbound call or an outbound call, the Talkdesk client sends a connection request to the Talkdesk Global Communications Network to establish a WebRTC connection. SMS, MMS & team messaging. The most recent round of Series D funding closed on August 12, 2021. Kixie: Top option for teams running telemarketing campaigns. These values embody the founding Talkdesk pursuits of innovation and creativity, and they echo Tiago’s desire to challenge the old status quo to help our. Customizable data retention. Follow these steps to enable Auto Pop Up for Salesforce Cases. Top 5 Talkdesk Alternatives for Cloud Contact Centers: Comparison, Features, User Reviews, Ratings and Pricing. Transform customer experiences, dramatically reduce costs, and supercharge operational efficiencies with the AI-powered cloud contact center platform built for your industry. Talkdesk Office ™ is a streamlined version of Talkdesk CX Cloud for non-agents who require a connection to your company’s Customer Experience and Contact Center areas. Standard. At Opentalk , Talkdesk 's customer and partner conference hosted in San Francisco this week, I sat down with CEO Tiago Paiva for a wide-ranging interview, discussing topics including the. Talkdesk and JK Moving will share insights about artificial intelligence (AI) as a catalyst for improving customer experience (CX) on. Optimizing customer care experience year-round with Talkdesk technology. Like Aircall, Talkdesk does not include video conferencing or team chat on its platform. ) Talkdesk also offers two-factor. , the cloud contact center for innovative enterprises, today announced availability of new contact center managed services, powered by PPT Solutions, a premier provider of client-centric, performance-based customer experience and contact center consulting solutions. Thailand: 1800 011 013. On Tuesday, September 19th, 2023, Talkdesk is releasing version 1. Cut agent training time by up to 50%. SAN FRANCISCO – March 31, 2021 – Talkdesk®, Inc . The process of implementing an omnichannel contact center solution in your organization. A Talkdesk Integration allows you to connect your external services with the Talkdesk systems. The Top Call Compliance Software Solutions include: 8x8 Alvaria Cloud Cisco Webex Contact Center Five9 Intelligent Cloud Contact Center Genesys Cloud CX NICE CXone Talkdesk. This section of Talkdesk displays real-time metrics for all live calls, agent statuses and call queues. Talkdesk Connections. Helpscout. 3 - Prepare a document with the requested information on the Configuring a Talkdesk Integration section. Agents can also click-to-call within Epic for more efficient. The first contact center solution purpose-built for the healthcare industry wins recognition for helping reimagine the patient experience. Talkdesk® is the cloud contact center for innovative enterprises. Read more. SAN FRANCISCO–June 15, 2021 – Talkdesk®, Inc . With clicks, not code. With comprehensive banking-specific capabilities in place, agents are equipped with the tools they need to handle requests, providing personalized and targeted services for banking. On Thursday, June 29th, 2023, Talkdesk is releasing a new version of AI Trainer™: List of non-trainable components in. Conversations call handling features: Muting and holding calls. These workflows represent partner app certifications. Product Description. maintain HIPAA and other governmental compliance. Go to “Admin” > “Channels” > “Chat” > “Touchpoint”, open the “Appearance” tab, and click the button. Cloud-based call center software company Talkdesk has confidentiality filed for an IPO. 2- Talkdesk. Recordings are transferred directly to the customer’s S3 or Azure bucket for storage. Resources. HIPAA, and state-specific rules. We continually reevaluate our resources and systems to ensure. Talkdesk adheres to several compliances to ensure that businesses handle customer data properly, such as GDPR, HIPAA, and SOC 2. Talkdesk deploys in multiple geographic locations for two reasons: To provide a robust service for all our customers regardless of their place of operation. BUY NOW Talkdesk customers can take advantage of AVOXI’s global voice coverage and exceptional call quality without changing communications platforms. Talkdesk applies the most rigorous safeguards. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. Step 4: Add Talkdesk Users . Talkdesk is ideal for medium and large-scale businesses looking for an enterprise-grade cloud contact center platform. Integrated with Talkdesk. September 19, 2023. It’s also fully secure and compliant with HIPAA and. November 09, 2023 09:10. Freshdesk; JitBit; Zendesk; Mojo Helpdesk; Help Scout; Giva; TeamSupport (enterprise only) Using a Help Desk for. customer story. In a B2C scenario, with relatively short talk times, agents can go from an average of four contacts an hour manually dialing to 16 or more using a predictive dialer. Location of This Business. Integrations & Connections. Use predictable, resource-oriented URLs, built-in capabilities for passing parameters, and authentication. View all Integrations. Read the announcement. The basic integrations this plan allows include Google. Agents can also click-to-call within Epic for more efficient. . Customer service is a team sport. It is still simple to deploy and maintain, integrates seamlessly with over 40 business tools and allows companies to provide a better experience to their customers. Talkdesk Phone: Overview and Enablement. This is [medical facility]. You can cast a wide net across articles, blogs, social media, email. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. 12. The data dictionary provides details about every data attribute and metric available in Talkdesk, so you can determine the definition, its calculation if applicable, and details about where to find and how to use it. The Workspace Desktop App allows you to run Talkdesk Workspace™ locally on your desktop, separately from your web browser. Administrators have access to over 200 pre-built intent models across 6 industries and 3 languages to quickly identify and address the root causes of customer issues and trigger any automated task in a contact center. Your business moves fast, so you need tools that keep up. True co-browsing software for digital customer service. In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd, shares five reasons that make Talkdesk his CCaaS solution of choice. Talkdesk has a knowledge base for more information on a number of topics. Talkdesk started as a Hackathon win and within 10 years has scaled to 2,000 employees in 19 countries (and counting), have ~$500 million in funding and a valuation of $10 billion with our Series D. 2 If Customer is subject to HIPAA, Customer and Talkdesk shall enter into a business associate agreement (the “BAA”) before Customer transfers any electronic personal. ManageEngine ServiceDesk Plus Cloud is now compliant with HIPAA standards. To start using Talkdesk for Service Cloud Voice, you should go to the App Launcher and search for the Talkdesk Contact Center Lightning App. Talkdesk is intuitive, easy-to-deploy cloud-based call center software with advanced features and comprehensive real-time reporting designed to help businesses make stronger connections with their customers. We offer a variety of plans packed with features that help meet your security needs. Implement industry best practices for security, privacy, and business continuity. Having an analysis based on Contacts provides more detail thanks to the new measures and dimensions, providing more flexible and powerful data exploration. As a trusted product, Talkdesk Healthcare Experience Cloud implements industry best practices. As the first CCaaS. We’re excited to announce the launch of the new Talkdesk Academy on September 30, 2022. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially. The Talkdesk Community is a space to be heard, inspired, and empowered to deliver exceptional CX. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. Click on the name of the specific role for which you want to add the Monitor permission. Support the compliance program through continuous monitoring, evidence gathering, and control effectiveness reporting for ongoing SOC 2, ISO 27001, and HIPAA/HITRUST audit engagements. By default, Talkdesk Cases provides a built-in case form that Agents can use directly. Initially reimagining the patient experience, the first. Many vendors claim to be complaint, however that is. Select Connect new source[3]. Talkdesk Phone is not available in the Canada regional Cloud, LATAM, or APAC regions. After Call Work Status after Internal Transfers. Talkdesk, which provides an enterprise contact center platform, today announced that it raised $230 million at a post-money valuation of $10 billion. customer story. Automated workflows reduce after-call work, enabling your agents to quickly return to fielding calls. 2 - Adapt the external system according to the Implementing sections. ”)requirements regarding privacy incidents (aligned with GDPR, HIPAA and PCI). Spain: 800 654 432. Release Notes & Announcements. The two companies will co-innovate to offer mutual customers more deeply connected patient experience solutions than previously possible, including advanced. 4:26. Accelerate AI training with pre-built intent models. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. CCaaS (Contact Center as a Service) connects customer service and sales representatives. Click on My Apps and select Knowledge Management. Textline was built for teams and designed to scale because when your team is happy, your customers win. The Live API, a Talkdesk Live™ solution, allows you to obtain your real-time metrics for a better overview of your call center operations, providing you with real-time information. 0 of Interaction Analytics. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital. You might be picturing an open space with dozens of agents and phones ringing non-stop, but that is not necessarily how customer support works. 1. For more information, please visit our Talkdesk Explore documentation. Talkdesk Microsoft Teams Connector allows knowledge sharing in organizations and promotes teamwork between agents and SMEs to increase productivity and improve customer satisfaction through first-contact resolution. After confirming the Account name, you will be asked to insert your email and password in order to log in. Our contact center solution provides a better way for businesses and customers to engage with one another. . SAN FRANCISCO – November 16, 2023 – Talkdesk®, Inc. Talkdesk Phone is a cloud business phone system natively built on a leading cloud contact center platform, reducing costs, unifying technologies and increasing business agility across the entire organization. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Personalize the interface to make work easy. In. Evaluate customer interactions, fill out scorecards, and add time-stamped annotations for agents to review. customer story. March 28, 2023 12:03. September 7, 2023. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences. eGain Knowledge Hub guides agents on Talkdesk Cloud to fast, accurate answers and through processes, boosting CX and operational metrics. Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centers. Unlike lower-tier plans from competitors, the Talkdesk Cloud Essentials plan integrates with both standard third-party platforms and industry-specific, enterprise-level business tools within its AppConnect marketplace. It's been an upgrade from Ring Central and more stable than that platform. Talkdesk is a contact center as a service (CCaaS) software solution that allows businesses to answer customer queries in various channels, namely, phone, email, SMS, and social media. The Talkdesk CX Cloud platform comes with 60+ contact software integrations out of the box, and they can be connected to our customer support software within minutes. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. with your account name:Talkdesk, a provider of cloud-based contact center software, announced $230 million in new Series D funding that more than triples the company’s valuation to $10 billion, Talkdesk founder CEO. As the first CCaaS. Talkdesk® is a global AI-powered cloud contact center leader for enterprises of all sizes. Say goodbye to clunky, frustrating user experiences and coding. Talkdesk CX Cloud and Industry Experience Clouds help enterprises. The unit is a number of people (two part-timers who work 20 hours are equivalent to one full-timer who works 40 hours). Talkdesk is an AI and cloud-based call center software that helps businesses build stronger customer relationships. Switch to another browser (e. The basic plan, priced at $75, is limited to voice engagement. Benefits. Talkdesk is a contact center as a service (CCaaS) software solution that allows businesses to answer customer queries in various channels, namely, phone, email, SMS, and social media. $149-$229 per user/mo. In the Talkdesk Contact Center Lightning App, go to the Salesforce Omni-Channel widget [1]. Pricing. It’s easy to start using SMS as a channel for customer service with Textline. Uncover insights you wouldn’t have known to look for. Talkdesk may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter herein. As the first CCaaS. Predictive algorithms predict how long representatives will need before answering a new call. Account names can only contain lowercase alphanumeric characters and ‘-’ (hyphens). Install. Mar 23, 2021. I was responsible for managing and maintaining all aspects of a 10,000+ user voice system with. How Talkdesk can support you. No credit card required. blog. Administrator Access. The company is on a mission to offer a better way for organizations to unlock the potential of a great customer experience. To access omnichannel support, businesses must choose higher-tier plans. Extend our advanced contact center technology to your business communications, increase business agility across your organization, and realize significant cost savings from managing. Five9 vs Talkdesk: A Quick Overview. Try our self-guided demo of Talkdesk AI Agent Assistance to see how you can empower your agents w. Health Insurance Portability and Accountability Act (HIPAA), as amended, including Health Information Technology for Economic and Clinical Health (HITECH) Act, is U. It improves customer interactions across a variety of channels, including phone, email, chat, and social media. Talkdesk. One of our primary reasons for building the initial Talkdesk Salesforce Integration was to provide Salesforce users with the ability to seamlessly. Available globally, Talkdesk Office is intended for Information and Departmental Workers and only features essential calling capabilities. Security and Compliance Standards: FedRAMP, HIPAA, HITECH, FINRA, GDPR, PCI (credit card protection), password-protected recordings, end-to-end encryption, 24/7 network monitoring, access control;. 0. BBB File Opened: 9/3/2012. Visual voicemail, transcriptions, and voicemail-to-email are not supported. SAN FRANCISCO – June 23, 2023 – Talkdesk®, Inc. A drag and drop tool to easily design voice and digital chat conversation flows for your virtual agents. Mobile-ready to work from anywhere. This includes the following channels: You’ll have access to new fields. PCI, and HIPAA. "Talkdesk is a cloud-based contact software company that enables companies to make the customer experience a true competitive advantage. Talkdesk Healthcare Experience Cloud is a contact center solution that’s purpose-built to meet providers’ needs. 2. Permissions tab and select the. Talkdesk follows industry best practices for security, availability, processing integrity, and confidentiality. Hi [name]. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. Now that we’ve given you a quick glimpse into the plans available from each provider, let’s take a look at a feature-by-feature comparison between the two. to deliver enhanced customer experiences for contact centers. E911. Talkdesk provides a better way to trust with more than 30 security certifications (including SOC 2 and 3, ISO 27001, PCI DSS Level 1, HIPAA, GDPR, and the industry’s only ISO 22301 Business Continuity certification). Their team is dedicated to. February 22, 2023. Connections. HIPAA data storage — Ensure data. Pros. All of these applications are native on our. 1. Take advantage of free online courses and certifications to hone new skills and perfect existing ones. Source: Talkdesk Facebook. The following table shows the languages that Talkdesk AI-based applications support, indicated by an X. To display the phone's IP address, press Menu > Settings > Status > Network > TCP/IP Parameters. Developer of cloud-based call center software designed to help growing businesses improve customer satisfaction while reducing costs. 3. Sign up for a free 14-day trial today. Talkdesk Admin is available as an application in Workspace with the same capabilities as in Talkdesk Classic, with the exception of Studio and Integrations, which can be found on Workspace as free-standing. Talkdesk is all about giving companies the enterprise level performance they need in a simple cloud environment. , the global customer experience leader for customer-obsessed companies, today announced the closing of its series D funding. Salesforce HubSpot Zendesk Support Zendesk Sell Talkdesk Aircall Pipedrive Zapier Freshdesk Slack. Read More. AI Fuels CX Success: New Research Reveals Banks and Credit Unions That Have Made Progress in Using AI are Two Times as Likely to Deliver Superior CX. Shopify. Previously led AI at Directly: Automating customer service with AI-powered virtual agents; CEO of Sparked. Custom Reporting with Live & Explore. This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. com indicating the name of one of the affected videos, so that we can follow up with you and continue troubleshooting. . For more details, please see this. Talkdesk Identity™ makes your contact center operations more secure through the use of active and passive voice authentication, phone validation, and spoofing detection. August 4, 2023. Type of work that people are scheduled to do. Understand how Talkdesk Customer Care consistently achieves high feedback scores by providing quick and efficient incident management and ticket resolutions delivered with empathy and transparency. Use one of these text message templates to confirm upcoming appointments with patients. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. If multiple users are created under the same email (even if deactivated) the system may not sync to the correct Salesforce agent. A case form in Talkdesk Cases™ contains a group of preconfigured case fields to help Agents collect case information when handling requests. Automated discovery of actionable insights to deliver a frictionless customer journey. There are three types of Talkdesk integrations: Out-of-the-box. Channels: Shows how many contacts, from each channel, the agent is working on. Force Therapeutics’ mission is to provide patients with access to high quality, clinically validated remote care. 99 per additional agent. Select the Knowledge Source type you want to connect with Talkdesk[4]. , a global AI-powered contact center leader for enterprises of all sizes, today announced the winners of its fourth annual CX Innovators Awards, which recognize companies who have used a variety of Talkdesk contact center solutions over the past year to improve outcomes at. Plus, over 7 languages are supported natively in the Agent Workspace with the ability to quickly add a new language. The CX Cloud Essentials plan is a good option for smaller businesses that communicate primarily via VoIP voice calling. Jan 19, 2021. When they have a question, agents easily can search and click-to-call Teams users to join the conversation,. Talkdesk Feedback: The SMS surveys will always be sent from a separate and unique US Talkdesk-owned phone number. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Talkdesk is committed to serving our global customer base by investing in self-service resources that empower our customers and partners to find answers at their fingertips. Partners & Affiliates. Talkdesk has gained high investor confidence. Archiving & Retention. Your way. ET. Here is a brief summary of what it means for ServiceDesk Plus to be HIPAA-compliant. Google Workspace & Microsoft. This has been improved in the Explore API: data is refreshed every minute. Switzerland: 0800 899 839. Enabling After Call Work & Call Disposition Dialog. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI-DSS level 1. The Talkdesk Microsoft Teams Connector breaks down collaboration silos within an organization and promotes teamwork and knowledge sharing between contact center agents and subject matter experts to solve customer questions faster. ). For getting the certification. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. For more details, please see the documentation on Sentiment and Talkdesk Feedback. Nearly two-thirds of consumers say they’re willing to pay more for products and services if a brand is known for great support, and over 95% say that a helpful support team is a top priority. Talkdesk Agent AssistSmart Scripts ensure that contact center agents handle customer interactions more efficiently and consistently. Talkdesk is designed for a simple and seamless experience—from initial deployment to day-to-day operations and beyond. Based on 719 Talkdesk reviews and verified by the G2 Product R&D team. Gartner performed a rigorous evaluation of 13 global contact center vendors for. Butler will oversee global efforts to attract, retain, and develop a courageous, innovative. Business Incorporated:The Data Dictionary provides details about every data attribute and metric available in Talkdesk®, allowing one to determine data attribute and metric definition, their calculation if applicable, and details about where to find and how to use these resources. Release Notes | Talkdesk Explore. Still have questions? Text us: +1 415-849-4349 or contact us here. Cut agent training time by up to 50%. 16, 2022–Talkdesk®, Inc. 15. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost savings and profitability. EMEA. SAN FRANCISCO – April 13, 2021 – Talkdesk®, Inc. Talkdesk. Talkdesk has a public status page that customers can subscribe to and get notifications of availability problems in our systems. Talkdesk 2021 BIG Innovation Award. Talkdesk Hybrid Cloud is a Talkdesk-provided Amazon (AWS) S3-based recording storage solution that provides additional security measures for compliance with. Provide JSON messages, search, pagination, sorting, and filtering. Talkdesk CX Cloud™ is an end-to-end contact center platform delivering everything needed to improve citizen relationships and guide student journeys while optimizing operational efficiency, meeting resource constraints and focusing on your mission. New: "Patient Referral Information" feature: This new feature has been designed to enhance agents' efficiency and improve the patient experience. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Developed by VideoEngager. A direct routing integration and a common directory allows for Talkdesk and Teams users to easily. video Digital Engagement Agent Administrator Supervisor Financial Services. The downside is the larger-than-average price tag. The round, which came from Whale Rock Capital. No installations for the end-user. Wrap-Up Timer and Notification. , Safari) and check if the issues persist; Please send an email to academy@talkdesk. An end-to-end solution, TalkDesk features lots of different integrations and is seen as one of the more powerful tools on the market. HIPAA Journal. The Data Dictionary provides details about every data attribute and metric available in Talkdesk®, allowing one to determine data attribute and metric definition, their calculation if applicable, and details about where to find and how to use these resources. As a result, it's important to select a HIPAA-compliant texting tool to avoid breaching patient privacy. Best Features. SAN FRANCISCO–Feb. Organizations handling protected health information need a HIPAA compliant help desk. Connect to other external systems already supported by Microsoft (within Power Apps and Power Automate) to be able to execute actions in Talkdesk like create an agent. Equip your teams with real-time customer information and tools to provide an excellent customer experience wherever they go. Based on 192 Talkdesk reviews and verified by the G2 Product R&D team. Updated 06/16/2023. They do not offer much coverage for the Middle East, Asia, or the African continent. But amid a wider tech reckoning, the software provider has implemented three rounds of workforce cuts since. 2. Pricing. Choose any of the available deployment locations with Talkdesk Regional Cloud to store and process all your private customer interaction data. Solution: For an Account-level setting: Under Admin > Preferences > Login on Talkdesk Workspace, check if the toggle for “Activate Talkdesk Workspace as the default login experience” is active. Effective June 21, 2021, Talkdesk Classic Inbound Routing will no longer be available for sale for new customers. Predictive dialers increase agent performance by removing the need for manual dialing and ensuring they only get live calls. So, it is a really good ticketing system and a great management tool. At Talkdesk, we recognize that your data is. With the emoji keyboard, you can add character to your messages to customers the same way you do while. The potential challenges you might face and how to overcome them. The key components of HIPAA are: Protected Health Information (PHI): This refers to any information about health status, provision of health care, or payment for. The seamless TalkDesk integration offers a simple way of launching CrankWheel right from Talkdesk, and one click to call your Instant Demos prospects using Talkdesk. Data subjects whose personal information is processed by a customer of Talkdesk as data controller, must consult that customer’s privacy policies. The total amount raised so far is $497. Afrikaans (South Africa)***. Talkdesk boasts 1,800 companies. Smart Scripts are designed to enhance. In the wake of COVID-19, providing patient-centered care and a more consumer-like patient experience is critical for HCOs. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. API Scopes; Accounts API (information about a Talkdesk account): account:read: Apps API (information about a specific installation of a partner app in a Talkdesk customer's instance): apps:read apps:write: Attributes API (allows the configuration of attributes and corresponding proficiency levels for each contact center agent): attributes:read. How it Works HIPAA. New, exciting SPIFF for channel partners! Talkdesk is excited to announce a Q2 promotion for channel partners! Effective May 1, 2023, partners can earn 2x, 4x, or 6x commissions on qualified opportunities through July 31, 2023! Eligible opportunities will qualify for a one-time payout based on the average MRR of Talkdesk core + Talkdesk. With generative AI, it. Talkdesk offers an easy, affordable cloud contact center solution for small and mid. Talkdesk has participated in eight rounds of venture capital fundraising. HIPAA data storage — Ensure data security with HIPAA-compliant cloud environments and standard encryption protocol. Talkdesk for Service Cloud Voice improves productivity, reduces onboarding time, and streamlines data collection.